Healthcare Industry – Mainline Customer Testimonial

April 15th, 2021 Healthcare Industry – Mainline Customer Testimonial

Marie Ashway
Director of Marketing


“The Mainline team deserves nothing but kudos and recognition. The bar is set high for everyone else due to your team’s work ethic.”

Jim Sanders, IT Director, Healthcare Industry


The foundation of high customer satisfaction

Trust. Work ethic. Professionalism. Reliability. These characteristics form the foundation of delivering high customer satisfaction and nourishing long term customer partnerships. Some psychologists say that experiencing these attributes stems from an emotional brain state or they are feelings resulting from a set of behaviors. Regardless of how one reaches the conclusion that your company is delivering on these “feel good” experiences, we all want our customers to place us in high esteem.

“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.”

– Maya Angelou, American poet, memoirist, and civil rights activist


How do you measure customer satisfaction?

Yes, there is certainly the customer satisfaction survey that seeks input on key metrics. We have all participated in these types of surveys, whether it be in business or as an individual consumer. In recent years, methodologies such as Net Promoter Score (NPS) have become popular. NPS is a customer experience metric that predicts customer loyalty and business growth. These tools are all valuable methods of measuring your company’s value in the eyes of the customer, but direct, unsolicited feedback is the “crème de la crème”.

“Word of mouth is one of the best and cheapest ways a company can get its name out there for growing a business. Your team has made it easy to shout your name first when colleagues ask who you have used and how did they perform.”

Jim Sanders, IT Director, Healthcare Industry


Unsolicited customer feedback

Recently, we received our very own “crème de la crème” – unsolicited customer feedback from Jim Sanders, an IT Director in the Healthcare industry for whom we were performing an IT services engagement. Not only did Jim complement our skills and excellent customer service, but he went on to tell us how he felt:

  • He could trust us,
  • We made him happy,
  • We acted professionally, and
  • We exhibited care.

Jim then went on to thank us, including citing the great work of specific Mainline contributors.


Valued relationships and trust

Mainline’s business model is founded on building and nurturing long-term, valued customer relationships. Even as a national company, we work closely with our clients at the local level, and through our top-notch work, professionalism, care, and reliability we gain their trust.

Jim Sanders, thank you for placing your trust in us. We appreciate you taking the time to let us know how we did. Thank you for your partnership.

“The amount of professionalism and care in always thinking of our patient care environment for our staff and patients is uncommon for most vendors. You are never here just to make a dollar. It is to perform a service with the utmost minimal impact to our patients and the services we as I.T. provides our staff to take care of these patients our customers.”

Jim Sanders, IT Director, Healthcare Industry


More Information

Mainline is an IT solution provider serving clients across the United States and across industries. When companies work with us, they also benefit from our strategic partnerships with industry technology leaders.

The team at Mainline supports customers through the entire lifecycle of the solutions we build and implement for them.

Check out our client case studies.

For more information, contact your Mainline Account Executive directly, or contact us.