Mainline Service Work Orders

As part of our Infrastructure Services offerings, Mainline offers Work Order Services to address the most common implementation services requested by our Clients.

To learn more about how Mainline can help you with your infrastructure needs, please contact us at 866.490.MAIN(6246) or complete our contact us form.

For a full description of the tasks associated with the products below, please click this link.

PLEASE NOTE: Unless otherwise noted, travel and living expenses are not included and will be invoiced separately at actual costs.

See additional terms and dependencies below.

MAINLINE’s Flex Assist Service provides a simple, flexible approach for a Client to leverage different MAINLINE skills and knowledge on an as needed basis over the term of the Service. The Flex Assist service allows customers to engage Mainline’s expert consultants on a short-term basis to assist with selection, implementation, and use of hardware and software across a vast array of IT platforms. Flex Assist services can be used to assist with the entire hardware and software implementation process, from planning and design to installation and upgrades. Any onsite visit approved by Client will be charged a minimum of 24 hours and Client agrees to pay for any incurred travel and living expenses.

MPSWOFLEXASSIST – Hourly – Travel and Living billed as actual

Designed to implement and configure servers at a single site. These services are delivered onsite on a best effort basis and delivered over consecutive business days.

MPSWOSMOOTHSRVSM – Smoothstart Server Services – Up to 5 Servers – Travel and Living billed as actual
MPSWOSMOOTHSRVMD – Smoothstart Server Services – Up to 15 Servers – Travel and Living billed as actual
MPSWOSMOOTHSRVLG – Smoothstart Server Services – Up to 30 Servers – Travel and Living billed as actual

Designed to extend MAINLINE support beyond the initial implementation of technology (as provided in a SmoothStart) for 3 months to provide CLIENT staff with assistance, guidance, knowledge transfer, and troubleshooting as the CLIENT transitions the technology into production. Each SmoothStart PLUS service covers the technology implemented by a SmoothStart at one physical site.

MPSWOSSADDON – SmoothStart PLUS

Designed to implement and configure hosts in one enclosure. These services are delivered onsite on a best effort basis and delivered over consecutive business days to a single site.

MPSWOSMOOTHSTGSM – Smoothstart Storage Services – Up to 5 Hosts-Travel & Living billed as actual
MPSWOSMOOTHSTGMD – Smoothstart Storage Services – Up to 15 Hosts- Travel & Living billed as actual
MPSWOSMOOTHSTGLG – Smoothstart Storage Services – Up to 30 Hosts- Travel & Living billed as actual

These services are designed to implement a Server and single enclosure Storage environment of no more than 15 Servers and 15 Hosts. These services will be scheduled on a best effort basis and delivered over two business weeks to a single site.

MPSWOSMOOTHCONV – Converged Smoothstart Services – Travel & Living billed as actual

A HealthCheck is designed to review the operations and configurations of the Client’s environment. Includes a written summary of prioritized recommendations. Services are delivered remote and onsite. These services will be scheduled on a best effort basis and delivered over a single business week to a single site.

MPSWOHC – Healthcheck Services – Travel & Living billed as actual

Services designed to upgrade or rebuild your hardware and/or software on selected servers or hosts. Services are delivered through a combination of onsite or remote assistance. These services will be scheduled during Client scheduled downtime or over a single business week to a single site.

MPSWOUPGRSM – Upgrade Services- Up to 5 Servers/Hosts – Travel & Living billed as actual
MPSWOUPGRMD – Upgrade Services- Up to 15 Servers/Hosts – Travel & Living billed as actual
MPSWOUPGRLG – Upgrade Services- Up to 30 Servers/Hosts – Travel & Living billed as actual

Provides services to replace an existing processor on a supported release with a newer one via a “push/pull”. Pricing is fixed per processor. Concurrent implementation of a CBU processor can be performed at a discount. Excludes customers running Parallel Sysplex.

MPSWOZPUSHPULL – Upgrade single processor – Travel and Living included
MPSWOZPUSHPULLCBU – CBU Add-on – Travel and Living included

Terms and Dependencies:

- Services Duration: maximum of 180 days (“Term’)

» Fixed Price: Services must be completed within the Term from CLIENT acceptance of MAINLINE proposal.
» Hourly: Hours expire at the end of the Term. No credit, refund, roll-over or reassignment of hours.

- Invoicing: Unless otherwise included as part of a MAINLINE solution, CLIENT will be invoiced as follows:

» Fixed Price: Upon completion of the Services or expiration of the Term.
» Hourly: Monthly for actual hours performed, up to maximum hours offered, through the Term

- Services are to be delivered on a best effort basis and scheduled over consecutive calendar days with a minimum of two (2) weeks’ notice.
- No credit is given for ‘unused’ time.
- MAINLINE will provide a Single-Point-of-Contact (SPOC) to CLIENT for duration of Work Order.
- MAINLINE may subcontract any part of this service to subcontractors.
- CLIENT Responsibilities

» All relevant hardware and software must be onsite, in working order and properly licensed at the time of the project start.
» All building and system access items, such as user ids and passwords, and access badges will be provided in a timely manner.
» Current hardware maintenance.

- Exclusions

» MAINLINE will not be responsible for time lost due to older existing CLIENT hardware issues. If such hardware issues result in schedule delays or MAINLINE consultant efforts, either a new Work Order or a change order to this Work Order may be required.